Customer Testimonials
Courteous friendly service. Service manager actually remembered that I had been there before. Great experience!
Great svc clean dealership easy to schedule my oil cjange svc tec was very prof.
Staff were very courteous! They were not your typical pushy people. Very family friendly, patient and kind. I will do business with them again…this was my 3rd time!
They where friendly and informative. They took my car right to the back and started working on it. Really good customer service. Thank you for your help
Service Department was very efficient and professional. Lounge was clean and tidy. The coffee and popcorn was added touch.
Everyone was very nice and very helpful. Explained everything well .I. Would recommend this dealership to everyone
Excellent service department! Jonah and the crew were kind, professional, and courteous in helping me with a complex good will assistance request with Hyundai corporate. I was able to get my Sonata repainted, which saved me from a very expensive repair. They completed all recalls and repairs quickly, and have my car looking and running great. I highly recommend them and will continue to turn to them in the future.
It was a great experience I called and they got me in here so fast
A truly professional dealership. Top notch service and staff. They always treat you like family
They guy who greeted me was friendly and the guy who signed me out was just as friendly. They said it would tale about an hour and a half but my car was ready in about an hour. Very good place for service.
I bought a 22 Hyundai Santa Fe in November and the transmission went out. After just having it a few weeks. The dealership gave me a courtesy car to drive while a new transmission was being put in. Thank you for taking care of me and my vehicle.
Great service and excellent customer support. I was very satisfied with my service. Thank you
Service Department is great! Always professional and helpful!! Very quick and do their work very well!!!
Everyone through my visit and purchase was very knowledgeable and helpful. No pressure at all.
Friendly, helpful, and courteous. Great team. Cares deeply about their customers. Go see them you won’t be disappointed.
We have used Shottenkirk for all service on my car. I love being able to set up a time online, anytime.The people are very nice and professional. I will continue to use them.
Shottenkirk Hyundai was able to get me in the next day. The repair was fast, the service was efficient, and the employees were kind. I felt as if they listened to my concerns. I will definitely go back for any future needs
Great team of techs and service advisors. Sales was friendly while I waited. Great environment.
Service Department was courteous and quick on the service provided. This was the fourth visit and was treated great every time
Tyler Perry and the whole staff is amazing! They made sure I was happy and satisfied! Super nice and I didn't sign one of the documents and Tyler was so nice and drove to my home instead and making me come back. I can't rave enough about how much this car buying experience meant to me. I love my car and I will recommend y'all to everyone! Thank you
Excellent service after the sale. Facilities are spotless. Service techs are professional and personable. Their work is excellent.
Great dealership! Staff was very friendly got a great deal on a car without in pressure
They worked really hard spend 4 days to make sure me and my sister got what we wanted at the price we wanted. They were very nice never rude I will be back and would tell anyone else to go there.
The men there were very helpful and managed to handle my repair immediately and quickly.
I did not purchase my vehicle from this facility, but they are always ready and willing to fix and/or answer any thing or questions about services rendered. Davis in service is always polite and informative and goes above and beyond when it comes to dealing with service issues. I highly recommend Shottenkirk Hyundai for service under personal knowledge. And will seek them out first on next purchase requirement, because if sales is half as good as service it would not be a waisted time or attempt!!!!!
Services were great very timely. Service department is very professional unlike my other dealership. I will certainly use them in the future.
I love the service department,always courteous and efficient. I would definitely recommend this dealership.
They are very helpful in everything. They are all really nice. People should but from them.
They have a fantastic staff with phenomenal customer service. Would gladly recommend buying a car here.
All of the associates are very professional and courteous. John was exceptional! He answered all of our questions and he made us feel confident about getting a new car!
The service crew is very helpful and understand time management. They are very good at their jobs. Thank you.
I came in right at closing however JB and Brett worked after hours so I could take the car home…OUTSTANDING!!!!
Prompt service. You have a good service dept. I can not say but thank you.
Brett worked with me on finding something compatible for what I was looking for. Great service overall!
Very friendly and did not have to wait long for my oil change. They honored their advertised price.
Wonderful service. Friendly employees. Not a long wait. Will return for service even after I’ve used all complimentary maintenance
Took my vehicle in for service to get some warranty work done and the shop got right on it and did a fantastic job of fixing the issue. I also mentioned how when I bought the vehicle I was charged for an item that I didn’t get and the service manager ordered the item for me so I will have everything I paid for. Great service department no issues from me.
Service was very prompt as usual I will return again i do all my business at shottenkirk in rome ga
Very nice and helpful. Answer all questions and let me know what was going on.
Easy, stress free and genuinely friendly! It was a great experience. We highly recommend Tyler or any of the other folks at Shottenkirk!
Thank yall we appreciate each one of you that helped us get in to the Nissan truck
Excellent service, the staff were flexible , a great price, prompt customer service and friendly atmosphere
A very friendly and honest dealership. This is my second purchase and will purchase again.
Your service team is outgoing and hardworking. They work hard to please. I am glad I stopped in.
Fast quick service with excellent explanations of what they done to my 2013 Hyundai Sonata
Great people, and good good treatment. Little to no wait time, would come back again
The best most dedicated service center I have ever had the privilege to work with. David outstanding advisor during both services I had done there. Would more than recommend 20stars.
My oil change services are always a pleasant experience at Shottenkirk Hyundai. Their Mechanics are knowledgeable, honest and professional. 10/10!
Instead of making an appointment, I went to the service department on a day I could wait on my car. Everyone was courteous. I was there 3 hrs. The person checked on me while I waited. I was pleased with the service & results of the recall on my car.
Ryann was wonderful to work with and very knowledgable! The manager and Jonathan were great too! No pressure and efficient. Totally turned around our car buying experience!!
There are not words adequate enough to describe how wonderful my experience was with Shottenkirk Hyundai. From start to finish, the Service Department was 100% for me. Jamie Carter and Jonah Jones operate with honesty and integrity and create a friendly, inviting atmosphere both over the phone and in person. Repairs were completed in an amazingly quick time compared to what another local Hyundai dealership had quoted me. My experience with both customer service managers and the whole service/repair department has completely changed my opinion about dealership service departments.
Cowboy Tyler Perry was great. He is friendly, professional, and funny. He recommended a certified pre-owned Kona I didn't even consider. I love the vehicle. I recommend
They were very helpful and very patient with finding a car that best suits me.
The Manager Jonah Jones was astounding help, he was very perfect at his job. Thanks
Great customer service, keep me informed about my vehicle and repairs.. Also repairs completed in excellent time.
Could not ask for better service! They were awesome!! Constantly kept me informed, friendly atmosphere and great service group!!
Fast and courtesy service. The staff was very efficient in their job. Thank you for your fast service.
Very respectable response I’ve. Stay in contact along the way. Courteous friendly. On time
Large inventory,convenient location friendly sales people and sales managers,very helpful and good knowledge of the product.
Tristyn Smith was a wonderful sales consultant . Great from management to financial. Had no complaints.
Kam is awesome!!! Worked really hard to keep us within our budget, yet get all the top of the line features we were looking for! I wasn't even sure what type of car i wanted to buy, so it was a very long process! Very respectful, patient , and displayed superior professionalism! We will definitely use him again for all of our car buying needs!
They really seemed so eager to help and felt genuine. They really were there to help me get in a new car and get a good deal.
Work was completed as instructed. Timely as it was indicated to me. I was very pleased.
The staff was Friendly and I had prompt service we enjoyed the coffee and popcorn during our wait.
Everyone was courteous and helpful. The vehicles I wanted to review were in stock and I was able to test drive several for comparison.
Very quick service and Jonah in service department was extremely nice and very helpful. Thank you for such great service.
What a pleasant buying experience . Seth started it out on Friday and then handed off to kam who did an amazing job. Keith made a great offer and miles the finance manager closed the deal . Will definitely recommend to anyone who is needing a vehicle
I alway have a quick and easy time when I get my vehicle serviced. Very pleasant employees! I see a big improvement since becoming Shottenkirk!
Caleb was so helpful and professional, he went out of his way to accommodate all my needs and concerns, definitely recommending him to friends and family!
Prompt, cordial and great service, wait time to complete needs within an hour. Will continue to service my car as this dealership. Jamie was awesome
From conception to delivery of my delivery the service i received was superb! Thank you
I have always been very satisfied with the quality of service,I have recieved from this dealership.
Was very happy with our person whom we worked with. Alex very personable and not pushy. The paperwork process however, takes way too long.
I got the car but too stressful and took too long. It didn't have to be.
Excellent customer service experience with the office and service staff! Very friendly and knowledgeable staff members.
Dealership tells you they will call you back. They never do. Been waiting 5 days now for a call back. Bought a car from them they couldn’t care less to talk to you after purchase or help you out with anything at all. Salesman Jay lied to me about condition of the vehicle. Overall pretty disappointed with my experience with This dealer and wouldn’t recommend even my worst enemy to purchase a vehicle here.
fast and friendly service, service department went the extra mile to make this a great experience!
They made the car buying experience easy and fast. We just purchased this car for our son and he is very pleased.
After we picked up the vehicle and paid the bill, I was almost home when I received a call from Russ wanting to know if I could return to the service center. I was told there was a problem with my billing and had been charged too much. That was a nice surprise. I guess they could have kept the overpayment and I would have never known. It was a fair amount of money and I was glad to have it promptly returned to our account.
The service was performed on my wife's 20-year-old nearly mint condition Hundai XG350... Read More DealerRater - Nov 9, 2024
Great Recall Service, it was quick and was back on the road faster than I thought I would be.
The dealership is nice .The people are very courteous. The extra service that my car needed it was explained thoroughly. The wait time took longer than usual.
Excellent service. After some technical confusion about the text I received stating I needed a filter changed, the Manager called me a few minutes after the appointment to make sure I was okay with changing the filter myself and offering to do the filter service on a future date if this was easier for me. Even offered to arrange transportation for me to and from work. The confusion was not his or depts fault as it was a technical issue with the text. I appreciate the great level of customer service.
I was very pleased with the service we received. Johan was very nice and helpful.
Quick, reliable, and respectful. Concerns knowledgeably discussed with good feedback. Good use of time keeping this customer informed as work progressed.
Very accommodating and helpful in getting the work completed. Kept me informed. Shuttle great! Will use service dept again!
Pleasant employees! Clean and welcoming service area. Prompt. Courteous Very clear about service that was performed
This was my first big girl purchase I will be back up there my experience was great the dealer was good his name is cam he was nice and respectful.
Very fast and good service provided by the service department. Russell is always very helpful and friendly.
Hunter and team were fantastic. Got a great deal on a Kona and the process was smooth and almost fun!! Everyone we came into contact with were super professional and made the experience delightful.
Finance manager lied about the finance deal. This was discovered when I returned to discuss the extended warranty, and the manager was not available. But the managers deputy told the truth and now I know.
Salesman didn't answer several questions, had to be reminded.
Check engine light came on during the drive home from the dealership.
I had to return to next day (45 miles one way) and have them diagnose/fix the issue.
The service dept. could not help, they claim that they could not communicate with the vehicle. Funny, sad, and true.... I was able to read the ... Read More DealerRater - Oct 24, 2024
Courtesy fast good work friendly clean shop polite. Will return when we need a new car
Shottenkirk Hyundai in Rome does a great with servicing vehicles in a timely manner. Everyone is very professional.
Your company is awesome especially when you have staff like Jonah. Awesome customer service 👍! Grateful...
i really enjoyed the time they put into helping me find my perfect fit car with my set budget and talking me through every detail.
Was in and out and had no troubles there was paperwork showing exactly what they did and I have no complaints
I would have rated you 5 stars except for one thing. The service department ordered parts for my car and told me it would take about 2 days for the parts to come in. Two weeks went by and I heard nothing so I stopped by the service department and inquired about the parts. Someone went back to the parts department and found out that the parts had come in. Not sure why no one called me about the parts but frankly, I’m not sure how long I might have waited if I had not stopped by on my own to ... Read More DealerRater - Oct 20, 2024
Service writers that are there now are always really nice to work with. They are always very thorough on what services I need next.
I rarely have had a good experience in the service department. I needed a DRL installed and they tried telling me it was the wiring. I replaced bulb myself and it worked just fine
Always very helpful and friendly .They get you in an out in a very timely manner.
They took care of me right away, they were very courteous and explained to me exactly what was wrong with my car.