Customer Testimonials
Great customer service! My oil change was completed in under an hour which was great!
Great customer service. Kaleb was great and so was the finance person cody. They both work hard to make sure I left happy.
Jay Daniels was amazing!!! He did a fantastic job and had so much patience with us. Would recommend him to everyone!
Always a pleasure doing business with you guys , thanks for all you do for us
Good working people they try doing what I need done I like the people y’all got working
They go out of their way to understand your vehicle and situation, and adresss the pertinent issues in a fair, honest, and timely manner. They are very friendly
Great service they were great I’m going to recommend them to my friends when I need a car they will be see me again thank you for your service
They took me in right away were very courteous and accommodating. Waiting area was inviting and thoroughly stocked with refreshments
Dealership use to be Heritage since change over many improvements have been made. I use service dept and so far spot on.
As a whole, I like Shottenkirk, however, the Service department has some issues. Several times I have called beforehand to ask if I could come in for a service and they tell me yes over the phone. But when I get there only like 15 minutes after the call, they tell me they’re too busy and come back on another day. Also, this last time I got service, the interior of my car was dirty and they had to take my car back and clean it. And I believe some items were stolen from my car
As usual, prices are very high. You would get more customers for maintenance and purchasing with more competitive maintenance pricing.
Every one was very courteous and I was taken care of very quickly. I'm glad there is a service department close to me. It's very convenient. Thanks again
Great service advisor very friendly and take his time to talk to you. Rust a great guy
Pleasant ,on time., Manners, Clean this more than 15 words This is very frustrating unlike my service
I like the way they get you in and serviced.very timely and a nice place to wait.. They are always pleasant and professional..
Good to work with. Could use more education about the new car when purchasing , there is a lot to learn .
He got me financed. When I wasn't sure I could get financed. Made me happy
Very helpful. Engine replaced so Hyundai Corporate was a little slow to approve. The service center followed it all the way through.
Absolutely 💯% satisfaction. Trevor is an excellent sales person. Wouldn’t want any other. Taking care of my service!! Great job Thanks
Shottenkirk has helped me with all my needs and questions I've had since they took over from heritage.
Everyone was friendly and kind in addition to willing to answer any and all questions. I would also recommend this dealership for any major or minor repairs.
Excellent work grant service nice people and good to know about this service thank you
The people in the service department are very pleasent, friendly and easy to deal with.
This was the best experience I have ever had buying a car! Heath Bearden made the process so easy and he was so knowledgeable.
Service was super fast and efficient. Will always bring my car back here for future visits.
The job was done quicker than what I was told. They did a good job.
Pleasant staff, good work performed, complimentary snacks and drinks, kids play room. Overall great experience with my servicing
I had a great experience! Not only do they work with you best they can they also have a great staff. Such a friendly atmosphere!
Great.buying experience everyone was very kind and courtious Very professional. Jay was great. Would deffinently buy from them again. My husband is loving his truck.
Customer service was awesome. They went to great lengths to get me taken care of. Their professionalism in helping me on the purchase of the right vehicle for my daughter was overwhelming.
Trevor went to great lengths for us when we came in to buy a car as a surprise for our daughters 18th! He came in on his day off to get it done and saved us a percent on financing as well!!
Service was efficient, courteous and professional. I am very happy with my Hyundai Tucson and the dealership.
Everything was fine with the deal except the car not being there when I drove in for my appointment the first
I have had good experiences with this dealership for four vehicles and I plan to come back again
Always receive very good service at this location, people are very attentive to my questions concerning my vehicle
Friendly staff. Easy to work with. My salesman Heath, had a do whatever it takes attitude.
Thankfully was provided a loaner after a parts delay extended the completion time of our vehicle. Process picking up loaner very smooth
Great place would highly recommend to every one Bought my car there also wonderful place
I was really not ready to go car shopping( after years of dealing with sales people). But, my car was totaled so I needed to look for a replacement for my 2018 Sonata. There was never a question that it would be replaced with another Hyundai. We have driven Sonatas every since they were available in the US. We put over 250,000 miles on the original one, and never got less than 175,000 miles on 7 or 8 other ones we owned! I did an internet search and finally choice Shottenkirk in Rome and I am sure glad I did! This was the best car ...
Loved my experience with Shottenkirk!! Trevor took great care of me and the GM went above and beyond with having the vehicle delivered to Charlotte. The car exactly what I was looking for and even more pleased when I saw it. It was clean and ready for the road. I'll definitely work with these guys in the future, I highly recommend Shottenkirk!
Overall great experience. Heath made the process seamless. Will definitely be back again in the future!
Great experience buying from here. Very professional and Jay was able to answer any questions i had or went out of his way to get the answer which i appreciated. Easy quick buying process from start to finish. Even a free wash and fill up before they sent me on my way. Will definitely go back when the time comes for a upgrade.
Friendly Honest Professional Knowable. Love my new car!!!! Will be back to get my son a car for his 16th Birthday coming up!
Jay was very helpful and patient. I appreciate all his hard work to help me try to purchase a car.
I love the service I get when I go there! So willing to help out with any problems I have!
Thus dealership is the best. I go to them for all my service needs and never leave disappointed. Also, bought my last car from them and will definitely be buying my next. Highly recommend.
The dealership was very clean and the service was wonderful. They were very nice and gave me a fantastic deal on my new car and i love every second of it.
No hassle, easy buying process! Heath was my sales guy, super knowledgeable, no frills experience. Especially liked Cody in financing, he's got a special trick to keep you entertained while talking over warranty!
Salesman Trevor is amazing! We love our new Palisade!
Awesome service dept everyone I know comes here and you should too. See they guys at Shottenkirk.
Staff courteous. Resolved issue after recall repair in a timely manner. Clean facilities and shuttle service.
Dave is an awesome service advisor. He makes everything easy and is always professional
Service was simple and easy. I was in and out in 45 min for oil change and tire rotation 👍🏻👍🏻
I called with a need and they were able to see me immediately. They replaced my headlight bulbs before a long road trip I appreciate their quick response and service
Jay was friendly very helpful and very knowledgeable! I had multiple questions and Jay knew all the answers! Thanks Jay 😊
Trevor was great and very helpful. He answered all my questions went above and beyond when I was concerned with a sound. We were able to get another accord even though it was a new trade in. He showed me several cars to ensure I was satisfied with my choice.
Trevor was very professional and very knowledgeable with my concerns/questions. Highly recommended for your next vehicle purchase!
Found a car I liked online and they made it easy to buy. I made an appointment and they were ready for me when I arrived.
Super friendly and amazing service. Heath answered all my questions without any hesitation or uncertainty, and just made the process so much easier for my wife and I!! I will definitely be recommending people to come here!
A very good dealership. Their associates was very nice and helpful.. They worked with me on the problem that I was having on my auto. Very much like the loaner vehicle that I was driving while they corrected the problem with my auto
Heath took his time helping us find the right car for the right price, very patient.
Jay helped me and my husband buy our dream vehicle! He was fantastic to work with, very easy to talk to and he made sure all of our needs were met! He went above and beyond our expectations! If you are looking for a vehicle, Jay is your man to go to!
Delivered on a quick oil change. I will definitely come back here for service. Worth the drive from Powder Springs.
Service was quick. Questions were answered. Very professional. Area was very clean and water m/soft drinks were available.
We had the best experience from sales, to finance and everyone in between. Heath was friendly and worked with our time crunch. He was also very knowledgeable about the mechanics of the car with his prior service experience. He didn’t make us feel like just another sale walking in. Thank you all for what you did for us today!
Friendly and attentive upon arrival. They worked with me until my deal was finished. I would definitely recommend them.
Had a good experience here with the service department.
It's always a good experience going in to get my vehicles serviced here. Prompt, professional, courteous service every time.
My wife and I were passing through looking at vehicles and they had a food truck where they were feeding all of the first responders in the area. Great group of professionals!
Great buying experience!! We found the car we were looking for on their website. I stopped by and spoke to Trevor. He was very helpful and answered all of our questions regarding the vehicle. Cody walked us through the financing and paperwork. Everyone that I spoke to at the dealership was friendly, helpful, and professional.
Excellent Costumer Service
Absolutely amazing place and even better people!!
Awesome experience buying my 2023 Hyundai Tucson. I highly recommend Jerrin Trout if you are looking for a new car/SUV. Experience was painless and stress free thanks to her. Shottenkirk Hyundai of Rome is second to none!
Had to get a new battery and 1 factory recall. They were fast and efficient. 5☆
Heath Bearden made the buying process easy and hassle feee. If you are wanting a car, go see him!
Went to test drive a Honda accord. Heath at Hyundai helped us and he was the best salesman I’ve ever dealt with. Very respectful, knowledgeable. Definitely will be buying from him in the future for my future purchases. If I could give 10 stars I would.
If you are looking to purchase a vehicle, Heath Bearden is the one to go see. He will go above and beyond to find you the car/truck/suv you are wanting if it isn’t already on the lot. He makes the buying process very easy, will explain everything to you and answer all the questions you have. Go to Shottenkirk Hyundai, and see Heath.
Thank you, Heath, for the great experience we had with buying our Hyundai Tucson. We love it! Heath was always helpful, but never pushy. I appreciated that! I would definitely recommend Heath and the Shottenkirk team for a positive, low-stress experience when you are looking for a new vehicle.
I had a lease car. Mr Bearden, Heath explained how I would save by buying. He put me in just what I needed. Heath is very polite and took time explaining it to me. I never felt pressured. We are very satisfied with the new car and will recommend Mr. Bearden to my friends. Thank you.
I don't like dealing with Salesman but when I came to Shottenkirk and talked to Heath Bearden it was like I was talking to a family member. He took the time to answer all my questions and didn't make me feel like he was trying to push me into buying a vehicle. Thank you Heath for all the time you spent with me
I had a great experience at Shottenkirk. My salesman was Heath Bearden and he made what I usually hate going to a big dealership a lot more easier and bearable. Thanks everyone!!
Friendly staff. Fair prices on their vehicles and quick replies. Pam helped me do everything over the phone. She made it very simple I never had to leave home they delivered the vehicle to me 300 miles away within 2 days of starting the process
Friendly staff. Fair prices on their vehicles and quick replies. Pam helped me do everything over the phone. She made it very simple I never had to leave home they delivered the vehicle to me 300 miles away within 2 days of starting the process
Jason never fails. Great sales man !!
Great service from everyone!
Excellent service so far. Second visit.
Recently purchased a 2019 CRV from Trish Scott at Shottenkirk Honda of Rome. Trish did a great job and made the entire process very easy from the initial interaction over the phone to delivering the vehicle to my Mother in Chattanooga without me ever having to go to the Dealership, giving I do not live in GA. Nicole McGuire in the Finance Dept also did a great job in getting all the necessary paperwork emailed to me without any delay. Overall a very positive experience.
Went for a new car, Wes really was helpful. The community at the dealership is awesome!
Came from one very bad experience to this place, and it was worth the drive every one is so kind! Thanks to Nathaniel, and Jeremy for getting me in a car today hassle free! This was truly an amazing experience!
Jason is the absolute best because everything he can to get you in the best vehicle we love using Jason for all our car needs 😍
Unbelievable patience and service! Best car buying experience of my life!
The service department is exceptional at both customer and car service. Very friendly and accommodating!
My experience at Shottenkirk has been great so far. At the end of October last year I purchased a Kona here. Jacob and Jason both helped me and they were awesome. They made the whole process really easy. I came in knowing exactly what I wanted and I really appreciated that they respected my wishes and didn’t try to be pushy salesmen and try to sell me extras or a more expensive car. I’ve been really happy with my car so far. Today I went back to this location for my first oil change. They may have told ...
Jeremy and Wesley were very helpful.