Customer Testimonials
They took care of all the recalls I had on my car
It was time for my car to be serviced. A shuttle ride was provided to and from the dealership. I give Shottenkirk Hyundai 5 stars.
5 min repair
Great place to get your car serviced.
Great place to get a car serviced. Always quick and easy to deal with at the service center.
Very great job. 100
Service was phenomenal! Great attention and a very thorough repair! Really appreciated the courtesy vehicle. Please get EV certified so we can bring in my wife’s ioniq!
Walk in and they took my vehicle in immediately and did an oil change and rotated tires and I was out the door in 45 minutes.
Went Shottenkirk Hyundai Rome for our first service on my wife’s Kona. We showed up just prior to our appointment and was taken in immediately, checked in a given an ETR. All work was completed as scheduled. My service attendant was professional and the waiting room was comfortable.
Always a smooth and hospitable experience!
Check in very easy and quick. Car was ready within said time frame. Very nice and helpful at the desk
Awesome service
Great experience!! They worked very hard to make a deal within the guidelines we set forth!!
Great experience at this dealership! From my salesman Victor to the rest of the management, super helpful and friendly! Great car buying experience!
Superior customer service ,the guys in the auto service part are great 😃👍🏼
Carried car in with check engine light on. Got information on what was the problem and the approximate amount it would cost to fix . Left the car and was able to pick it up the day after the parts arrived. Cost was what they had quoted me.
Always so professional and informative.
Made buying my first car the best experience possible! I am so grateful for Victor and Miles being patient with me and walking me through everything. This dealership did a fantastic job at making me feel welcomed and comfortable. I will be back!
Great customer service! They found the issue with my Elantra and fixed it right away. Super happy with our experience
Trystan and the gentleman in finance went above and beyond to help me and answer any questions that I might have. Everyone was so kind and respectful. Overall, I had a wonderful experience.
Great svc
Jonah was great and patient with my service questions and concerns
Very efficient service department. The service mentioned that help me were very proficient and I was notified along the time wait which was considerably less than originally stated. I will return.
Love going to Rome such fast service, knowledgeable on answering questions and a pleasure doing business definitely my go to place prompt and efficient is always a plus.🙂 Also I would like to add the best car maintenance experience ever thus far !!!!
Great work! Always kind and helpful!
Awesome dealer Tristan made the purchase process smooth
Excellent customer service
Very pleasant buying experience!
Great experience trading for my new car. See Kam if you need a car! Miles is very knowledgeable and such a great asset to your business. Thanks so much
Jonah and David in the service department were great. The team diagnosed and repaired my vehicle quickly and right the first time. They kept my costs low on something that could have been a major issue.
I was extremely satisfied with the service I received from JAMIE (sorry don’t remember last name) from the time I entered the Service area on 3/29/25. He was very friendly, helpful, and professional.
Great Service’n
The staff were courteous and polite. There was no waiting, as my appointment was scheduled. The problem was diagnosed and repaired in a timely manner.
They told me they were doing an oil change, tire rotation and fuel treatment. I can only assume they did the treatment and oil change but did not rotate the tires.
Great
Everyone was very friendly and knowledgeable. They take their time to go over everything you. Peyton was amazing
We've taken our 2013 Santa Fe to Hyundai of Rome three times and every time we've been completely satisfied. Jonah has been especially great to work with!
My experience at Shottenkirk Service Dept was excellent. Service Specialist Jonah was phenomenal. My car was returned to me within a reasonable time, and they even washed it for me. They have a new customer
A very enjoyable purchase. Seth was very professional and personable he was great, he did all he could to get us the best deal possible. The entire finance team made our purchase easy. Thank you all very much.
My son took my car as I was working. He said every one was nice and professional. Glad to have someone close by to go too if needed
Peyton was fantastic to work with!
Fast, friendly service
They were very prompt, efficient and detailed what they were going to do on my vehicle. The waiting room was very clean. I have been to all the surrounding Hyundai dealers and this one was THE ONLY one that didn’t take 4 hours to do the service and not be on their phone doing Tik Tok videos .. that really happened. I will take my vehicle here from now on !! I would give them more stars if I could ! Good work guys
Alexis and Bernie were fantastic to do business with. Enjoyed the process. Was in and out in about an hour and a half! Beautiful!
Everyone at the dealership was very helpful. Would recommend them to anyone.
Very nice people and very helpful
Great service. Quick response
Service manager was extremely nice, had corrected the problem from the previous visit and restored my trust in Shottenkirk Hyundai. Need a few more men like him working with the public.
Shottenkirk and Jonah were good, but Hyundai gets a failing grade for selling a car with a battery that's so rare it takes two days to find one, and then it's $600 to replace it.
Hyundai service at the Rome shottenkirk is amazing! They are always friendly and give you a very accurate time on how long it will be! I will drive the 45 mins to get my car serviced here!
Although I did not get a call when my parts arrived, my actual visit was quick and pleasant.
Communication was A++ Great dealership and service department team
Always so easy to come in and get service. Do not have to make an appointment. Always treated in a courteous and professional manner. Your team is top notch.
Tristyn and Cam were wonderdul salesman. They worked a deal that we couldn't resist. Thank you for all you did for my daughter, Allyson to purchase her car.
Great fast service! Was done a few minutes before my car was due to be done.
Great dealership with very helpful staff. Our car lease acquisition was quick, efficient and painless. This is the 2nd Hyundai we have got from them and they service both of our cars. I thoroughly recommend this dealership and service center.
Service Advisor Jonah Jones was absolutely the best I've ever dealt with. I hope he is always there when I need to bring my Santa Fe in. My convenience was considered during the entire process of the repair. Both Hyundai and this service department are highly recommended.
Had a great experience here. I did wait a long time initially due to my service advisor Jonah communicating back and forth with warranty company. But the lobby area was comfortable enough. They had one of the workers give me a ride at lunchtime to pick up some food and he even set me up in the break room to use their tables and do some work from there. In the end, they were able to save me a ton of money by applying for some kind of magic goodwill/assistance wizardry. I was sent home in a loaner vehicle ...
Very satisfied on the wait and politeness. Also they wasted my car. Thank you
Everyone is amazing. I send anyone looking for a car to shottenkirk. Thank you everyone for a great experience.
We ask for price on our santa cruz I recently had the pleasure of visiting Shottenkirk Hyundai, and I must say, the experience was nothing short of exceptional! From the moment I walked through the door, I was greeted with warm smiles and a genuine willingness to assist. The staff at Shottenkirk Hyundai truly go above and beyond to ensure that every customer feels valued and cared for What really stood out to me was the level of customer care I received from Jamie (service manager) during the entire vehicle servicing journey. He kept me informed at every step, ensuring ...
This was the best car experience I've ever had. The entire staff is very friendly and welcoming. We will definitely be doing business with this dealership again. Our salesman and the financial guy was super amazing, Buy from this dealership you won’t be disappointed!!!!
Fast service, kept me informed of everything that was going on with my vehicle & did not pressure me to get all the recommended repairs done. Had motor replaced in my Hyundai Santa Fe & all recalled issues done in 2 wks. Highly recommend & will be returning
They head professional customer service and very very respectful I appreciate you guys more than you think
Took our Santa Cuze for service and they found the problem very quickly. Gave us a loaner until ours was ready. Very satisfied!
Oil change in a timely manner, great customer service, awesome waiting area.
Thank you for fixing my Hyundai! Great job, fast, friendly, and professional. Highly recommend.
Awesome and very speedy service
Jonah kept me informed every step of the way and answered all of my questions. A great customer service experience!
I just bought a 24 Hyundai Elantra, in November. Man, Awesome group of people from the techs , to the sales personnel & management. They have great deals on vehicles. They definitely will make sure you get the bang for your buck. If you are in the market to purchase a new or gentle used vehicle .. stop by here ASK FOR JAY OR KAM HILL for your sales rep.. tell them is sent you. they are definitely awesome !!!!!
I have purchased other vehicles from many dealerships. When I did I felt like just a sale. At Shottenkirk it felt they really wanted me to be happy with my purchase. I truly felt like they were sincere in wanting my satisfaction. Everyone we met were very friendly and I felt like I was in good hands. Their prices were some of the lowest in the area. I would definitely recommend them to friends and family.